Frequenty Ask Questions

Who do I contact regarding my vehicle shipment?

If you’re in the U.S., contact the Trans Global head office at 1-800-264-8167 or If you’re in Europe, contact Trans Global Europe at +49 (0) 6134-2592730 or

Why can’t I drop off/pick up my vehicle at the nearest VPC like I do with my 1st POV?

At the moment the VPC’s are not equipped to handle commercial vehicles. For your convenience, we do offer trucking services within U.S. and Europe and in many cases can pick up or deliver your vehicle right to your home for an additional cost. Please contact us if you are interested in this option.

My quote says it excludes any destination fees. What fees will I incur?

The destination fees you can expect to incur are terminal charges, customs clearance, as well as a handling fee charged by the local agent. These fees vary by destination but can be provide to you prior to your shipment upon request.

What are the conditions for cleanliness?

The exterior of your POV must be washed and cleaned of all dirt. The interior of your vehicle must be vacuum cleaned with only factory installed items in the vehicle.

What items may be shipped with my POV?

Only factory installed items. We also suggest removing your license plates prior to shipment.

Why am I restricted to only 1/4 tank of fuel?

U.S. Code of Federal Regulations (Title 49, Transportation, Carriage By Vessel, Section 176.905, Para A (2) specifically states: "The fuel tank of a motor vehicle or mechanical equipment powered by liquid fuel may not be more than one-fourth full."

How can I track the status of my 2nd POV?

Unfortunately we do not have an online tracking system. You can however go to, enter the vessel name your vehicle is on which we’ll provide you and you’ll be able to see in real time where that vessel is. Alternatively, contact either our U.S. or Europe office (depending on which one you booked with) or send us an email requesting an update on your shipment. Please include first and last name, order number, if available and destination.

What do I need to collect my vehicle once it arrives at destination?

Each country has different requirements. Please contact the local agent prior to your vehicle arriving. Their contact details will be provided to you at time of booking.

Why do I have to provide your agents with a Power of Attorney?

We are required to present Port and Customs Officials authority to act on your behalf. Your Power of Attorney enables our representatives to complete the import and or export process.

What are your transit times ? How long will it take to deliver my POV?

Generally speaking, transit times vary from 20-30 days depending on destination and vessel availability.

Do you guarantee my vehicle will not be damaged in transit

We only work with quality providers to insure your vehicle is properly cared for during its sea voyage but unfortunately, no one can guarantee this. We do offer all risk Marine Insurance for peace of mind and coverage in the unlikely event your vehicle is damaged. Please be aware that Steamship lines can only be held responsible for up to $500 regardless of the amount of the damage caused so we strongly suggest taking out Marine Insurance. Some vehicle insurance providers already include this coverage in your policy so check with them first to see if you’re already covered.

Where can I obtain more detailed information for preparing my POV for shipment?

If you’re in the U.S., contact the Trans Global head office at 1-800-264-8167 or or if you’re in Europe, contact Trans Global Europe at +49 (0) 6134-2592730 or and we’ll be happy to assist you.


Vehicle Type:
**Need help determining your vehicle size?  Click here
If you are interested in a U.S door pick up or delivery service, please complete the above request to the nearest port to your residence and there will be instructions on the next screen to request this service.
Unfortunately, we are unable to calculate your vehicle dimensions. Please send an email to to request a rate.

Your Shipping Rate
Please fill out the below form to receive quote by email to confirm rate for 30 days and to receive additional details on how to proceed with booking.

If you’re interested in our door pick up or door delivery service, please submit the above form and instructions will be provided on how to request this service.

For shipments requested to a U.S. or Overseas PORT (signified by destination city names ending in “PORT”, for example “Destination: BREMERHAVEN PORT”), the rate provided includes: Export Customs Formalities, Export Terminal Fees, Export Loading Fees, Shipping to Destination Port Excludes: Destination Custom Formalities, Destination Terminal Fees, Unloading Fees at Destination, Any import duties/ taxes that you may owe at destination** For all other destination inquiries, please note the rate Includes: Export and Import Customs Formalities, Export and Import Terminal Fees, Loading and Unloading Fees, Shipping to Destination Port, Trucking to Destination city* *We will do our best to deliver to your residence but it may be to the nearest customs house for final clearance. This will be confirmed at time of booking Excludes: Any import duties/ taxes that you may owe at destination** **Please note Military Personnel or DOD Civilians PCS’ing on travel orders are normally excluded from customs duty and sales taxes at the destination country. Any Excluded Charges can be provided upon request or at time of booking. Rates do not include Marine Insurance. Marine Insurance is available at 1.2% of the vehicle value (minimum of $180) for all risk coverage and a 1% deductible. Please check with your current auto insu

Thank You!

Our goal is to make the shipping process as simple as possible. After you request the rate to be emailed to you, the email you receive will include our booking form and will detail what documents will be required for shipment. You can reply to that email with your completed booking form, copies of required documents, and desired drop off date.

If you are interested in our door pick up and / or delivery service, you can request that service by responding to the email you received. Feel free to call the number listed in the email if you need any assistance completed the booking form or if you have any general questions you need answered.